When I think of the changes that have swept through academia in the decade I’ve been in it, it’s difficult for me to think of a bigger one than the advent of online education. I have “come of age” (both literally and figuratively) at the same time as IT forces have allowed large-scale online instruction, and it is now difficult for me to imagine an academic world without online instruction. Of course, distance education is not new, even if it has changed faces, but at no time before has online learning so deeply permeated undergraduate education. Although this can be a force for good, the advent (some would say “tyranny”) of online education has not always been a net positive; I have personally experienced dreadful online courses and found myself cursing their existence. The fact of the matter is that online learning is nothing more or less than a tool – not an end unto itself – and like all tools, the benefits or harms depend on how well it is used.
Despite all the negative press online learning gets, and despite the pushback from those who [usually justifiably] insist on face-to-face learning, online education can serve a very powerful purpose. Many students – particularly those nontraditional ones who are returning to school to find a new career – simply cannot be in a classroom all the time. Time demands from a part-time job or other concerns might make scheduling impossible, and transportation might be unfeasible or unaffordable. Other students might simply not work well in a traditional classroom for behavioral or other personal reasons. For all of these, online education can make the difference between getting an education or not getting one, and in those cases it becomes a hugely beneficial tool. Unfortunately, in practice, online education is not always used primarily as a way to increase accessibility. For many universities, online education can be a very attractive revenue stream at a time when traditional state support is dwindling; this is especially the case if the online courses are “farmed out” to junior faculty or even private companies that dramatically lower the front-end cost. Sadly, many junior faculty members – already a group that may not have specialized training in instruction – might have very little support in developing online courses, and the pitfalls of bad course design are dramatically inflated in online courses compared to their in-face counterparts. That said, online coursework does not have to be necessarily inferior in quality, but to prevent that, we have to know a few major things about designing/executing online courses.
Teaching a good online course is not easy
One reason that many universities might see online learning as an attractive revenue stream is the apparent notion that it can be done at much less cost and effort. Rather than having an expensive tenured faculty member, an online course can be executed by a part-time contingent instructor whose primary job is to develop, curate, and grade materials. Why pay for a full-time, fully supported professor to teach 20 students when you can get the same tuition and spend half the money? That’s a gross oversimplification, I know, but the point is that treating online courses as some sort of junior teaching endeavor ignores the very real and difficult challenges online learning presents. In a traditional class, an instructor has immediate and tangible feedback about how the class is going, and can make immediate changes as needed. Online courses, on the other hand, may be entirely written before hand, and in some cases there may be little to no meaningful interaction with some students. In this case, it takes a very skilled and adept instructor to both design a course that won’t run into problems, and to be able to pick up on scant signals that something might be awry. Although there are many excellent adjunct instructors out there, many may simply not yet have the experience or support necessary to tackle the difficult job of creating a great online course.
Online students are not the same
At the risking of making sweeping and unjustified generalizations, the students who take online courses simply are not the same – on average – as those in traditional courses. They may be non-traditional students just returning to school, they may be students who are simply not comfortable in traditional classrooms, or they may be students who view online courses as an easy way to get the same credits without the time demands. All of these cases present unique and often difficult challenges to an instructor. For instance, returning students might be overwhelmed by being in the classroom again, and may be in need of an intervention to provide the academic and moral support to help them gain confidence. Recognizing and providing that support is not easy, and once again, if online courses are “farmed out”, they may be taught by faculty who for any variety of reasons are not prepared to deal with student issues like that. Even my own immediate teaching supervisor, who is herself an excellent teacher, was surprised by how different the students were in her experimental online lab course, so this is not a trivial challenge. The fact of the matter is that students who sign up for online courses are self-selecting to a degree, and knowing the type of student you will have is a major factor in executing a good online course, one not often considered in the course design process.
Providing rich learning experiences is difficult online
One of the most powerful aspects of a good course – traditional and not – is providing rich learning experiences to students, which lies at the core of active learning strategies. One of the reasons I love teaching labs is because labs are inherently active learning, but lecture time slots can also be used for working real-world problems, designing projects, or any other variety of learning experiences beyond content delivery. When dealing with a course delivered entirely online, this becomes much more difficult. This is not, of course, to say that it is impossible, but in my experience many online courses focus entirely (if not exclusively) on content delivery. This may partially just be a reflection of the belief that content delivery is the sole purpose of any course, but it can become even more harmful in the case of online learning. In a traditional lecture, students at least have the chance to potentially engage with the material through dialogue, questions, etc., but in an online course of the same material, that possibility may easily be lost. Therefore, it becomes even more important to actively consider the learning experiences that will be provided online to students, because if they are not explicitly considered, the course risks falling flat.
There is no substitute for face time
The most salient argument against online education is that it does not allow the same sort of personal interaction and student-teacher relationship traditional classrooms allow. We know that the student-faculty relationship is possibly the most important aspect of a good education, so this is a damning argument. Unfortunately, there is not really a good response except making sure that every student has a chance to interact personally and meaningfully with the instructor. And I don’t mean asking questions and getting answers, but actually engaging in a deeper dialogue that extends beyond the class and allows building that relationship. This simply requires a lot of time, often as much [if not more] time as a traditional course would require, and there’s no way around that if we want an online course to work. Furthermore, as mentioned above, the students in an online course might not even want that student-teacher interaction, or they may (in the case of returning students) be intimidated by the technological component. None of these are truly insurmountable obstacles, but they require a skilled hand to deal with, and overcoming them is the sine qua non of a successful online course.
For all their disadvantages, online courses and online learning are here to stay. This is not necessarily a bad thing, but it is absolutely essential that we as instructors and faculty members are aware of the unique challenges associated with online instruction. I think it is clear that it is not appropriate to simply hand off online coursework to a novice part-time instructor, yet the possibility of saving money by doing so is one of the motivating factors driving university decisions. Online coursework can be very powerful in terms of increasing education accessibility, but that power cannot be realized if the proper investment in skilled instructors is not made. If online course work is treated simply as an additional revenue stream, it will lead to a situation where no one wins: students will lose out and faculty member will see a continued erosion to mere content-delivery vehicles. On the other hand, if done well, online learning is a very powerful tool for inclusion, and so should be pursued as far as possible to that end.
I’d like to close with my own vision of the future of coursework, online and not. The internet is a very powerful engine for finding and accessing content, and so I think the ideal course in the future will be a hybrid of online and traditional. Students will find and absorb content on their own through online delivery, and the limited “lecture” time will be spent on active-learning experiences. I don’t think we’ll ever move to an entirely digital classroom (maybe…holodecks, anyone?), but that doesn’t mean online tools can’t dramatically improve the courses we deliver. IT is a tool, and like all tools, it is only as good as how you use it.